Refund Policy
AUTHORIZATION REQUIREMENT
All parts and unit returns must be authorized by EKKO Material Handling ("EKKO") prior to
being returned and must be accompanied by a valid reason. To initiate a return, please contact
EKKO’s support team at Support@ekkolifts.com.
RETURN PERIOD
Customers must initiate and ship any return within seven (7) days of receiving the item. Failure to notify EKKO within this period, or to provide the required documentation as specified in this policy, may result in the denial of a refund or exchange.
FREIGHT CHARGES
Unless expressly approved by EKKO in writing, the original purchaser shall be responsible for
all freight charges, both incoming and outgoing, associated with any return, exchange, or
replacement.
DEFECTIVE ITEMS
If a customer receives a defective item, the customer must provide clear and detailed photographic and/or video evidence of the damage or defect. This evidence must also include any relevant images of the packaging if it appears damaged. Such documentation must be submitted to EKKO within the aforementioned seven (7) day period. The provision of this documentation is a condition precedent to the processing of any return, refund, or exchange.
RETURN WITH APPROVED REASONS
If a customer wishes to return an item, the item must be in new, unused condition. Upon receipt of the returned item, EKKO will evaluate the item to confirm its condition. If the item is not in new, working condition, EKKO reserves the right to deny any refund or credit. A restocking fee of twenty percent (20%) of the item's purchase price will apply to all returns that are approved and deemed to be in acceptable condition. The original purchaser remains responsible for all freight charges.
EXCHANGES
In instances where the customer receives an incorrect item, the customer must provide photographic or video evidence showing the incorrect item alongside the item that was ordered, as well as any relevant order documentation. This information will facilitate the processing of corrections and exchanges. Please note that this does not constitute the return of the item.
FREIGHT DAMAGES
Customers are required to notify EKKO immediately upon discovering any freight damage. All instances of damage must be noted on the Proof of Delivery (POD) at the time of receipt of the item. Furthermore, customers must provide clear photographic and/or video evidence of the damage or defect, including images of the packaging, if it appears damaged. Failure to comply with these procedures will result in the denial of returns, exchanges, and any requests for parts replacement or parts for repair
INCORRECT ITEM RECEIVED
In instances where the customer receives an incorrect item, the customer must providephotographic or video evidence showing the incorrect item alongside the item that was ordered,as well as any relevant order documentation. This information will facilitate the processing ofcorrections and exchanges. Please note that this does not constitute the return of the item.
LIMITATION OF LIABILITY
EKKO shall not be liable for any special, incidental, or consequential damages, including, but not limited to, loss of profits, loss of use, or any other damages, whether direct or indirect, arising out of the return or exchange of products.
GOVERNING LAW
This Return & Exchange Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which EKKO is headquartered, without regard to its conflict of law provisions.